Troubleshooting

A few tips to help you solve common issues.

Missing options in menu

Sometimes, when you try to use an add-on, only the Help option is available. This article explains how to access the add-on.

Multiple Google accounts

If you use multiple Google accounts, it is recommended that you create a Chrome profile for each account. This will ensure that Google Workspace add-ons work correctly regardless of the Google account you are using. This article describes how to create a new Chrome profile.

Chrome debugging

Google Chrome debug console is a powerful tool that can help us identify the cause of the errors (displayed in red) and speed up finding the solution. We'll be needing your help in performing the steps below so we can better assist you.

Safari debugging

Safari debug console is a powerful tool that can help us identify the cause of the errors (displayed in red) and speed up finding the solution. We'll be needing your help in performing the steps below so we can better assist you.