Export data from Zendesk to Google Sheets

You can use Awesome Table Connectors to export from Zendesk to Google Sheets. Exporting to Google Sheets via Awesome Table Connectors allows you to access raw data, schedule refresh to get regular updates, and configure your output sheet's layout, among other features.

This article demonstrates how to use Awesome Table Connectors to get data from Zendesk Help Center and Zendesk Tickets and import them into Google Sheets. You can use your own Zendesk account and follow along.

Prerequisites

You have logged in with the Awesome Table Zendesk connector.

Import data from the Zendesk Help Center

1. Open the Select data drop-down and select what you want to export.

   We are importing a list of Articles.

   

2. (Optional) Add one or more Filters.

   note

   • Filters are only available for Articles.
   • Additional fields are shown if you chooose to import Article Comments or Post Comments.

   1. Open the Filters drop-down, and click Add.

   2. Choose a filter, then select a corresponding value. We are importing a list of all the articles from the Getting started category.

      

3. (Optional) In the Output options, configure how your data will be inserted into your spreadsheet.
   

   

4. (Optional) Use Preview to choose the columns you need, edit their names, and configure a sort order.

   1. Click Preview.
      A new window opens.
   2. Make the changes you want.
   3. Click Apply changes.

5. Click Run to start your request.
   Awesome Table Connectors informs you if you successfully exported to Google Sheets.

   
   

You have successfully imported a list of articles from the Zendesk Help Center to Google Sheets. Successful requests are automatically saved and displayed in the Home screen.

Import data from the Zendesk Tickets

note

Business hours, Get view, View List, and Satisfaction Ratings are only available for admin users.

1. Open the Select data drop-down and select what you want to export.

   We are importing view data. Click Get view.

   

2. Choose the View that you want to import.

   

3. (Optional) Add one or more Filters.

   1. Open the Filters drop-down, then click Add.
   2. Choose a filter, then select a corresponding value.
   

4. (Optional) In the Output options, configure how your data will be inserted into your spreadsheet.
   

   

5. (Optional) Use Preview to choose the columns you need, edit their names, and configure a sort order.

   1. Click Preview.
      A new window opens.
   2. Make the changes you want.
   3. Click Apply changes.

6. Click Run to start your request.
   Awesome Table Connectors informs you if you successfully exported to Google Sheets.

   
   

You have successfully imported Tickets data to Google Sheets. Successful requests are automatically saved and displayed in the Home screen.

What's next

Schedule a refresh to get regular updates.